Support

Questions? Need some help? We've got options:

Common Issues

  • The phone system doesn't recognize my input
    This is an issue with some phone/carrier combinations. Sorry! You can try the following if it is happening a lot:
    • Turn off LTE:
      • Apple: Go to Settings -> Cellular -> Cellular Data Options -> Enable LTE -> Off
      • Android: We haven't seen this issue on Android yet, but if it happens we'll post the fix here!
    • Switch to using a teammate's phone number
    • Try Google voice
    • Try using the hint system: if you take all of the hints, it will reveal and enter the answer for you and move on.
  • Audio Player shows "Invalid Source" when starting the broadcast
    Make sure you're using a modern browser like Chrome or Firefox. Internet Explorer doesn't work, unfortunately.